7 Day No-Hassle Returns
We've all been there...that piece you fell in love with just didn't do it for you once you got it home. Well, we want you to know it's ok to change your mind. If you're not completely satisfied with your purchase you can return it within 7 days (on most items) for a full refund. Please read our policy below for more details.
Furniture & Accessory Return Policy
You may return items up to 7 days from the date of pick-up/delivery, in the original condition (free of any damage or odors). Some exclusions apply, including all clearance, sale, scratch and dent, special orders, mattress protectors, sleep pillows, sheets, and any purchase financed through a third-party leasing company (currently Westcreek Financial). These items are not eligible for return or exchange. For all mattress & box spring returns, please see separate Mattress Return Policy below. Please note: delivery fees are non-refundable. All refunds are issued via the original payment method, except cash, which will be refunded via company check. You are responsible for any return delivery fees (we pick up the merchandise for you). We reserve the right to refuse any exchanges or return that does not meet these criteria.
Mattress Return Policy
All mattresses, accompanied by the purchase of a mattress protector, are eligible for a one-time exchange under our 30 Night Comfort exchange agreement. To be eligible we require that:
- The mattress be kept (slept on) for the full 30 nights, as it can take your body up to 4 weeks to adjust to a new sleep surface.
- We are notified within 3 days of the 30-night trial period ending, or the Comfort Exchange Agreement will be voided.
- A mattress of equal or lesser value is selected. If the new mattress is of lesser value, the difference will be refunded on a CBS gift card. A mattress of greater value may be chosen, and you would be responsible for the difference. No other refunds will be given on mattress comfort exchanges.
Please note: delivery fees are non-refundable. You are responsible for any return delivery fees (we pick up the merchandise for you).